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By Sendcloud

Personalized parcel tracking to reduce WISMO inquiries

About Tracking

Reduce order inquiries with automated tracking updates

Send alerts when packages are delayed via email and SMS

Let customers follow their order in a branded tracking page

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Tracking by Sendcloud connects customers to their delivery status, increasing your rate of successful deliveries and reducing time spent chasing orders. Keep an eye on all your shipments and create custom tracking updates to engage customers while you have their attention. No matter what Sendcloud paid plan you choose, this app lets you replace generic carrier updates with your own tracking emails and instantly alert customers via SMS. Increase your rate of successful deliveries, deal with delays quickly, and take control of your delivery journey. Additional features include a personalized tracking page where customers can keep tabs on the status of their package themselves. Once the order has arrived, automatically request a review to gain insights and generate more 5-star ratings.

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Learn how to connect Tracking in the Sendcloud Help Center

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Available for all Sendcloud plans
Number of installs
Countries available in
Belgium, France, Germany, Italy, The Netherlands, Spain, United Kingdom, Austria
Available languages
Dutch, English, French, German, Italian, Spanish