Support Automation

Get more carrier refunds, and spend less time on them. We handle the back-and-forth with carriers, provide shipping details to resolve tickets, and free up your team’s time. Centralize your carrier issue handling from spotting delays to filing claims and tracking refunds. Our smart automation manages emails, anticipates replies, sends reminders, and flags missing info or documents. Compatible with CRMs like Gorgias. Send triggers straight from Sendcloud to your helpdesk to send personalized messages and keep tickets in one place. Using Sendcloud’s pre-negotiated rates? Get an early refund for carrier claims from us while we chase your parcel. No more waiting 30 days for carrier investigations.