Shipping Intelligence
By SendcloudMonitor delivery performance & proactively resolve issues
About Shipping Intelligence
Choose the best carrier based on costs, speed, and reliability
Reduce WISMO by 45% with automated customer support messages
Audit parcel carrier invoices to avoid incorrect overcharges
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Shipping Intelligence (formerly Tracey) gives you the data you need to make better shipping decisions and improve customer experience. Gain insight into carrier performance and select the right delivery partner based on speed, parcel size, price, and reliability. Offer accurate delivery estimates and detect issues early with predictive parcel monitoring. You can even connect Shipping Intelligence to your customer support tool to automatically send status updates when a shipment is lost or delayed - reducing WISMO-related inquiries by up to 45%. Shipping Intelligence is fueled by over a decade of delivery data, helping leading e-commerce shippers, 3PLs, and retailers shape their ideal shipping strategy. Get it as part of Sendcloud’s Enterprise plan or use it even if you’re not generating shipping labels with Sendcloud.
How to connect
Reach out to your CSM