Gorgias

Gorgias is a conversational AI-powered helpdesk platform built specifically for e‑commerce brands. Centralize all your customer interactions from email and live chat, to SMS, and Messenger. By connecting Gorgias to Sendcloud’s Support Automation, delivery issues are flagged the second they happen. Keep customers in the loop before they reach out to your customer support team think to ask. Automatically create new Gorgias Tickets when parcel issues happen, so your support team can jump in fast. Choose which events to track, and Sendcloud will push them straight into Gorgias, linked to the right customer profile.